Terms and conditions

Welcome to Seeking Travels. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

These Terms and Conditions (“Terms/Terms and Conditions”) regulate the provision of travel-related services by the Company to the Customer and define the respective rights and obligations of the parties.

 

  • INTERPRETATION AND DEFINITIONS

The interpretation and construction of these Terms shall be subject to the following rules, except where the context makes it clear that a rule is not intended to apply:

  • Headings are for ease of reference and shall not affect the interpretation of these Terms;
  • A word that suggests one gender includes the other genders;
  • Capitalised terms used in these Terms shall have the meanings set out below, whether used in the singular or in plural form;

The following words and/or expressions shall have the following meanings:

  • “Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with a party. For this purpose, “control” means ownership of at least fifty per cent (50%) of voting rights or equivalent decision‑making power.
  • “Company” (referred to as either the “Company”, “We”, “Us” or “Our”) means Seeking travels
  • “Device” means any device capable of accessing the Service, including but not limited to a computer, mobile phone, or tablet;
  • “Holiday/s” means any means of transportation and/or accommodation and/or excursion booked by a Customer through the Company or through another travel agent selling or offering any means of transportation and/or accommodation and/or excursion under an agreement with the Company.
  • “Service” means the Company’s website and any related services provided through it;
  • “Terms and Conditions” or “Terms” mean these Terms and Conditions, which constitute the entire agreement between You and the Company regarding the use of the Service;
  • “Third-Party Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available through the Service;
  • “Website” means the website operated by the Company 
  • “You” or “Customer” means the individual making or benefiting from a booking through the Company, whether directly or via an intermediary. Where a booking is made on behalf of more than one person, all such persons shall be deemed Customers, and these Terms shall apply equally to each of them.
  • ACKNOWLEDGMENT 

These Terms govern the use of the Service and the agreement that operates between You and the Company and sets out the rights and obligations of all Customers regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms which apply to all visitors, users and others who access or use the Service.By accessing or using the Service You agree to be bound by these Terms. 

You represent that you are over the age of 18. The Company does not permit those under 18 to make use of the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and describes Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

  • RESERVATION

 

Once the booking form has been completed and signed and the relative deposit paid (kindly confirm exact amount of deposit with the Company’s representatives), with a receipt being issued by the Company or an intermediary, the booking is deemed to have been confirmed and the Customer/s warrants that he has read, fully understood and accepted the following Terms. The booking is also deemed to have been confirmed in respect of all parties travelling in the booking Customer’s company. At this stage, the Company shall make all the necessary arrangements for the Holiday to be reserved. 

  • TRAVEL INSURANCE

 

It is highly recommended that Customers take out the travel insurance policy for themselves and for those other persons for whom booking Customers have booked.

  • PRICE AND PAYMENT

 

Prices may vary from time to time according to availability and are always quoted per person unless specifically indicated. Both the Company and the Customer/s agree and acknowledge that at the time of the booking the actual price of the chosen Holiday may have varied from the price quoted in the brochure/information sheet, in which case, the price will vary accordingly taking into account cases of variation of fees, taxes and/or levies and / or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and / or transport cost variations, including the cost of fuel. 

 

The remaining balance of the booking cost (excluding the deposit already paid) must be paid in full in euro (€) no later than 2 months before the date of travel.

 

  • CUSTOMER’S RESPONSIBILITY

 

It is the responsibility of the Customer who effected the booking to verify and ensure that himself and the person/s on whose behalf he is effecting a booking are:

 
(a) in possession of valid passports (which are valid for at least 6 months after the Customer’s scheduled date of return to Malta) and any appropriate visas. Additionally, it is the Customer’s responsibility to check that all names and surnames printed on any travel document match perfectly the name and surname as listed on the respective passport. The Company shall not be responsible for any discrepancies between the name and surname as listed on the passport and the name and surname listed on any travel document issued by the Company;

(b) responsible to check passport and visa requirements as well as health formalities with the competent authorities well in advance of their scheduled departure;
(c) responsible for any charges, fines, damages and any other claims and liability that may be levied or put forward by any Maltese or foreign authority or entity for non-compliance with the laws and/or regulations in the relevant area, and any such amounts will be recharged to the custome;

(d) responsibility to verify with his doctor as to what vaccinations and inoculations are advisable for the chosen destination.

 

The Customer fully and unconditionally understands and agrees that the Company shall not be held liable in any manner, including but not limited to a liability to pay any refund, costs, compensation, or damages incurred by any person whose behaviour is accordingly deemed to be unacceptable.

 

  • CHANGES TO HOLIDAY BOOKINGS

 

Unlikely circumstances may require the Company to alter the Customer’s Holiday booking/s either prior to or throughout the duration of the Holiday and the Company reserves the right to make such alterations at any time. For instance, flight timings may change or be revised, hotels may be overbooked or close down or the Holiday itinerary may have to be changed. If any changes have to be made, the Company will inform the Customer/s or his travel agent as soon as is reasonably possible prior to departure.

 

  • CANCELLATION OF HOLIDAY BOOKINGS

 

The Company may occasionally have to cancel the Customer’s Holiday booking/s, for various reasons, including but not limited to the minimum number of persons required for a particular Holiday to take place not being reached (for group departures a minimum number of 4 adult customers. The Company reserves the right to cancel the Customer’s Holiday under any circumstance, in which eventuality, the Company will refund all the money paid by the Customer/s to the Company or offer the Customer/s the possibility to purchase an alternative Holiday of comparable standard, if available. 

 

  • REFUNDS

 

The Customer hereby agrees that should their Holiday bookings be cancelled or should the Customer decide to cancel their travel plans for any reason, then they will only be entitled to a refund if the local and foreign suppliers/airlines provide such refund. The Customer hereby declares that they do not hold the Company and/or any subsidiary company responsible for providing a refund for any funds/fees not recovered from local and foreign suppliers/airlines, and thus agrees that such funds will be considered as non-refundable.  

 

The Company shall not be liable to pay any refunds, damages, or moral damages in the event that, due to circumstances beyond the Company's control, the traveller is unable to reach their destination or if the journey becomes unfeasible. Such circumstances include, but are not limited to, war, civil war, local or international conflict in the country of origin, the destination country, or any surrounding countries. Additionally, lack of security or any other reasons that impede travel or compromise safety shall also be considered grounds for this clause's application.

 

  • LINKS TO OTHER WEBSITES

 

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

  • HEALTH AND VACCINATIONS

 

The Customer should take health advice about his specific needs as early as possible and ensure that vaccinations and preventive measures, are taken early enough prior to departure in order to be fully effective by departure date. We strongly advise customers to consult their family doctor as early as possible.

 

Pregnancy is considered a medical condition and must be disclosed to the Company at the time of booking. Airline regulations state that women who are 28 weeks or more into their pregnancy at the time of return travel must have a medical certificate of fitness to be able to travel.

 

  • LIMITATION OF LIABILITY

 

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

  • “AS IS” AND “AS AVAILABLE” DISCLAIMER

 

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. 

Without limiting the foregoing, neither the Company nor any of the Company’s service providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

  • GOVERNING LAW

 

The Terms and Your use of the Service shall be interpreted, read and construed, with Maltese Law and the Maltese Courts/Tribunals shall have exclusive jurisdiction over any claim or dispute under this Agreement.

 

  • DISPUTES RESOLUTION

 

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

  • SEVERABILITY AND WAIVER

 

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

  • CHANGES TO THESE TERMS AND CONDITIONS

 

The Company reserves the right to update or alter these Terms at any time. Any amendment will take effect immediately after publishing. The Company recommends that you refer to the Terms prior to travel to familiarise yourself with the most up-to-date version available.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

  • COMPLAINTS

 

The Company will do its utmost to ensure that its Customers have an enjoyable Holiday. However, should the Customer have any difficulty or complaint relating to the overseas part of his Holiday, the Customer must at the earliest opportunity notify in writing the supplier of the goods or services concerned at the place where the goods or services were supplied and the Company’s tour leader or representative or agent in the particular place outside Malta or the Company in order for the matter to be investigated and seen to as soon as possible. Moreover, the Customer must notify the Company in writing of the complaint within 7 days of the date of his return from the Holiday. The Company shall not accept any liability in respect of claims received by it in writing after the aforementioned 7-day period and/or which have not been reported as aforesaid to the supplier of the goods or services concerned and the Company’s tour leader or representative or agent in the particular place outside Malta or the Company at the earliest opportunity.

 

  • CONTACT US

 

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: seekingtravelsmalta@gmail.com
  • By phone number:+356 99497403 or +356  99960509